Payment Terms

Payment in full is required before an order is processed and shipped. If payment is not completed we cannot guarantee your order to be available or held in stock. We reserve the right to issue a full refund if the order cannot be completed as it was placed on our website.

 

Freight Terms

We are not responsible for items damaged during transit with one of our carriers. All claims for damage must be filed directly with the carrier.

We provide custom shipping and delivery for items marked as “Pickup Only.” For custom rates please contact us by message or by phone (330) 636-1570.

 

Damaged Shipments & Shortages

We are not responsible for items damaged during shipping. Any claims for damaged should be reported directly to the carrier upon receiving the delivery.

Due to the fluctuation of our stock from day to day operations some items may not indicate the current stock quantity online. We reserve the right to withhold shipment of items which are currently not in stock though stock quantities may indicate differently on our website. If an item ordered is currently out of stock our customers will be notified by phone or email of the situation.

 

Backorders

Items marked as out of stock may be ordered through our online shopping cart if backorders have been enabled for the product in question. Products out of stock will be shipped as soon as they are back in stock.

 

Phone Orders

EKG Diesel is not responsible for the accuracy of orders places over the phone.
 

More about our business

We stand behind whatever we sell. You can be confident ordering ANY item from us.

The majority of our parts are OEM. Besides having items that are not listed we also custom order items through our accounts with manufacturers. We can get you what you need for Cummins, Dodge, Ford, International, Lexus, Chevy/GMC, Caterpillar, Deere, Kubota, and more.